I am operating my ceramic studio and business by myself and currently I cannot accept returns, unless the item is faulty or not conform to description. In that case I will make and send another one, or issue a refund, depending on the nature of the product. I usually aim to ship within 3 days. If you have questions on any of the products, feel free to reach out through the contact form. And of course, you are more than welcome to come to the studio to make your selection in person! Thank you for your understanding.